Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
Refunds will be issued for any treatments not yet performed within 30 days of purchase. Unfortunately, we can not offer any refunds after treatments, since any procedure is an aesthetic medical procedure.
To complete your return, we require a receipt or proof of purchase.
Refunds (if applicable)
Once your refund request is received, we will send you an email or call you to notify you that we have received your refund request. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Refund Requests by mail should be sent to: NYC Natural Facelift, 30 East 60th Street, Suite 1400 (@Madison Ave) New York, NY 10022, United States.
If the procedure was performed as a gift and you did not directly purchase no refund will be issued to you. You must have the person who purchased the procedure for you, contact us within the 30 day window of date of purchase.